If you find yourself in familiar company, then may we suggest that you
focus your creativity and energy on the Processes themselves and leave
the IT to us. Pro-Active BPO is, possibly, the only solution that has
been designed with the BPO market in mind and automates full-spectrum
of the problem space. There is as much attention to Operator tools and
front-end scripting, as there is to Workflow management and SLA
monitoring. At every level of the project organization –
Operator,
Supervisor and Management – there is full automation.
Powerful configuration capability means that any process or technical
situation can be easily handled.
When it comes to transitioning a business process a few thousand miles
away, the existing IT linkages pose a challenge.
Pro-Active BPO goes to
great lengths to make sure that almost any IT application legacy or
modern can be easily integrated to maintain and even enhance the
information currency. Pro-Active BPO can scrape 3270 based legacy IBM
applications from the screen and effortlessly exchange data. The same
can be done with AS/400 and character mode UNIX applications. RDBMS
integration is vailable at the Server as well as Client ends.
Pro-Active also has a unique capability to exchange information with a
Web application running inside a standard browser.
Operator efficiency tools includes built-in ICR/OCR capability;
integration with MS-Office tools [Excel, Word and MS-Access];
Type-ahead Data input optimization; and client side user scripting.
OLAP technology is the most efficient way of reporting and analyzing
large amounts of data. A large BPO project would generate enormous
amount of process performance data which needs to be converted to MI at
various levels. Pro-Active BPO uses OLAP across the board for all
analysis and MI reporting. A user-friendly interface allows you to
drill into any part of the data being analyzed, view it graphically,
save it to a local dashboard or export into MS-Excel.
Pro-Active BPO is developed using Web technology, it uses J2EE and
SQL-Server at the server side; is highly scalable and fully secure.
